Refund Policy
Last updated: August 29, 2026
We want you to be satisfied with your MatraBloom subscription. If you're not happy, we're here to help.
Subscriptions
MatraBloom offers subscription plans billed through Paddle. If you are unsatisfied with your subscription, you may request a refund by contacting us at support@matrabloom.com.
Refund eligibility
- 7-day guarantee. If you subscribe and request a refund within 7 days of your initial purchase, we will issue a full refund — no questions asked.
- After 7 days. Refund requests made after 7 days are reviewed on a case-by-case basis. We may offer a partial refund or credit depending on the circumstances.
- Annual plans. If you purchased an annual plan, you may request a prorated refund for the unused portion of your subscription within the first 30 days.
How to request a refund
Email support@matrabloom.com with the following:
- Your account email address
- The date of your purchase
- A brief reason for the refund request
We aim to respond within 2 business days and process refunds within 5–10 business days.
What happens after a refund
- Your subscription will be cancelled and you will lose access to premium features at the end of your current billing period.
- Your account data (check-ins, journal entries, workout history) is preserved. You can resubscribe at any time to regain full access.
Google Play purchases
If you subscribed through the Google Play Store on Android, refunds are handled by Google under their refund policy. Please request refunds through the Play Store directly.
Contact us
For refund requests or questions, email support@matrabloom.com.