Account Deletion
Last updated: August 20, 2026
Your data is yours
MatraBloom believes you should be in control of your information at all times, including the choice to leave. You can delete your account and the data associated with it at any time.
How to delete your account
In the app
- Open the MatraBloom app and go to Settings.
- Select Account, then choose Delete Account.
- Follow the on-screen confirmation. Deletion begins immediately and is typically completed within 48 hours.
By email
You can also request deletion by emailing support@matrabloom.com from the email address associated with your account. Include the request in the subject line (for example, "Account deletion request") so we can process it quickly.
What gets deleted
When you delete your account, we delete or irreversibly de-identify the personal data you provided and the content you created — including your profile, check-ins, mood entries, journal entries, and recovery progress — from our systems, subject to the retention items below.
What we retain
- Legal and billing records — where required by law or to resolve disputes, we may retain limited records (for example, transaction records maintained by the app store are governed by the app store's own policies).
- Anonymized aggregates — aggregated, de-identified usage data used for analytics and product improvement is not considered personal data and may be retained.
- Security — we may retain limited logs for security and abuse prevention as required by law.
Third-party data
Where you have signed in using a third-party provider, deleting your MatraBloom account does not delete your account with that provider. Subscriptions you purchased through the app store are managed through the app store, including cancellation. See our Third-Party Services page.
Need help?
If you have trouble deleting your account, email support@matrabloom.com and we will help you complete the process.